All About Managing Your Account

Just call the team on 0345 601 3344 and we will verify your identity and reset your login details for you.

Secure messaging allows you to send us an instruction, e.g. request a new passbook for savers or reduce the amount you overpay each month for mortgage customers, instead of giving us a call or going to branch.

It’s important to include your 10 digit Cambridge account number in the payment reference field of any electronic payments made to your account whether that is for your Savings or Mortgage accounts. If this information isn’t quoted correctly, the funds will be returned to the sender.

We are required to provide a reference to customers making electronic payments, this is to allow tracking of the payment, should our customers need to. We are sending this reference to customers via email or text.

Confirmation of Payee is a tool designed to stop payment fraud. It will allow you to check the name of the person holding the account against the sort code and account number - this will alert you to a number of options:

Match - the name on the account matches and you can continue with the payment if you’re happy to do so

Close match - the name on the account is not an exact match. It could be an abbreviated name or perhaps a spelling mistake. If you recognise the closely matched name, you can choose to continue or double check the payee details before continuing with the payment

No match - the payee’s name details don’t match the name on the account. It’s very important that you double check the payee’s details to make sure you’re sending funds to the right place. If you are in any doubt, don’t continue with the payment

Unavailable - this is where it isn’t possible to check whether the details match or not

Warnings and responses might be worded differently, depending on your bank account provider.

Get in touch with us straight away and let us know about any concerns if you think you may have been targeted as part of a scam. There’s some useful information on our website here where you’ll also find a link to Take Five to stop fraud.

The money app is available to everyone who uses our online service for their mortgage or savings accounts or has e-Saver accounts.

If you have an iPhone you can download it from the App Store.

If you have an Android you can download it from Google Play.

Simply search for ‘Cambridge Building Society’, 'The Cambridge Building Society' or 'The Cambridge Money App' and you’ll see The Cambridge logo. Tap on the app and press get or install.

You’ll need to enter:

1. Your User ID (the one you use to access your online service in a browser)

2. Your password

3. Three characters (from your memorable word)

You’ll then be asked to:

Set up a five digit passcode

Enable Touch or Face ID (optional and it is only available on iPhone)

You’ll need to register and log in to our online portal before you’re able to use the money app, call us today on 0345 601 3344 to get set up and running.

For our online and branch based savings accounts and our mortgage accounts you can: 

Check account balance

View Transactions

Change Personal Details

Send secure messages to The Cambridge

View mortgage statements generated by The Cambridge

Find your nearest branch

Find branch information 

Contact us

Personalise account names

Online savings accounts are also able to: 

Transfer money to external accounts

Transfer money to Cambridge accounts

You're a member of The Cambridge if you have a Personal Savings or Mortgage account with us.

Members with voting rights are the first named holder on a savings account with more than £100 in, or the first named on a mortgage account with a balance of more than £100.

We're a mutual building society, this means that we're owned by our members. You have a say in what we do - your opinion matters to us. 

You can come along and meet the team behind The Cambridge, find out what we're up to and have your say at events like our Annual General Meeting. 

Find out how and why building societies help to support their members. 

We will attempt to collect your payment again 7 days after your usual payment date, but we’d like to understand the reason this happened, so that we can discuss what options are available to you to avoid it happening again, such as changing your payment date.

You can call the team on 0345 601 3344 or you can make an appointment with one of the team directly here

There will be a £10.00 failed direct debit administration charge added to your mortgage loan, to avoid interest being added to the charge, you can choose to pay the fee directly.

Please contact us straight away on 0345 601 3344 so that we can discuss what options are available to you.

Speaking to us about your money worries won’t impact your credit file and we can explain how any of the options we may suggest will be reported, so that you can decide whether it’s right for you.

Alternatively, you can make an appointment with one of the team directly here.

We won’t be able to collect your mortgage repayments by direct debit so you should call the team on 0345 601 3344 to set up your direct debit again. We will also confirm what steps to take to avoid missing the mortgage repayment.

You will need to speak with us if you no longer intend to make direct debit payments, so that we can let you know what step’s you’ll need to take to make sure the right amount is paid to us on the payment due date.

If your payment is received within 7 days of the missed payment it will not impact your credit file. If the amount remains outstanding after this time, it will display as a payment shortfall which will be reported on your credit file. In this instance, we will get in touch to find out your circumstances and ask you to make the payment. Until either the amount is repaid, or we agree an arrangement for you to repay the amount owed, it will continue to be reported on your credit file.  

If you’re worried about making your mortgage repayments please get in touch by calling us on 0345 601 3344 or alternatively, make an appointment with one of the team directly here so that we can discuss what options are available to you.  

Visit out guide Running Into Difficulties While Repaying Your Mortgage for more information.