Online services guide

You can view your savings and mortgage account(s) via our online services in the comfort of your own home. The best bit? It’s secure, safe and confidential.

How do I request my login details?

All you need to do to view your accounts online is provide us with both your mobile number and email address. We can then issue you with a temporary password via SMS and your User ID via email. You can request these details by popping into your nearest store, or by calling our Customer Contact Centre on 0345 601 3344.

 

How do I register for online access?

Complete these four simple steps to register for online services for your existing account with The Cambridge:​

1. ​Request your User ID and temporary password in store or over the phone
2. When you receive your temporary password and User ID – visit cambridgebs.co.uk and click the ‘login’ button (top right-hand corner).
3. Once you’re logged in, you will be asked to set a new User ID, create a new password, and enter a memorable question and answer
4. Lastly, you will be asked to complete a two-factor authentication. This is a security feature so you can be comfortable no-one else can set up your login details other than you. To complete this, simply choose where you would like the security code sent to (mobile or email) and then confirm this on the screen.

Helpful registration requirements:

User ID requirements:

The User ID can be a name or word that is memorable to yourself, and can be reset at any time either online, in your nearest store, or via the telephone.

Password requirements: ​

​The password will need to be between 8 – 16 characters and contain a capital letter and a number. ​

Memorable word requirements:​

The memorable word will need to be between 6 – 16 characters with no space in the word. Memorable words aren’t case sensitive. ​

Tip - make sure passwords are complex, and make sure that they contain a mixture of numbers and letters. We also advise that you use a different password for each website you use.​

 

Online features:

Once you have logged in via the website, the first page that you will see is the ‘Accounts Summary’ page. 

Here, you can switch between the different accounts that you hold, both savings and mortgage with The Cambridge. The summary menu allows you to access the following features:

• download transaction statements
• personalise your accounts (such as holiday fund or first home fund)
• change your personal or security details. If you need to change your mobile number you’ll need to pop in and see us, send us a secure message or give us a call on 0345 601 3344. See 'Updating your details' below for more information.
• ask for advice and request account amendments via our secure message centre
• request transactions and transfers to your nominated bank account via our secure message centre
• see your current savings interest rate
• manage your accounts safely and securely

Secure messages & nominated accounts:

To transfer funds to a current account in your name, you simply need to click on the ‘Send us a secure message’ link on the right-hand side of the webpage.

Here, you can provide us with your sort code, account number and the amount you wish to transfer. We will process your request and send a payment reference notification as an email.​

Your Saver & e-Saver accounts:

For those customers who have a Your Saver, or an e-Saver Account, you can facilitate transfers yourself using the ‘Make a Transfer’ option. Here, you can choose how much to send to your bank account.

Updating your details:

If you need to inform of us of a change to your personal details, such as your name, email address, mobile and contact information, then again, please send us a Secure Message. We will then respond with the updates and if we require any further information; we will be in touch.