ISAs: Opening an ISA, topping up and managing your account

Paying money in and taking money out

For full details about how your chosen ISA works it’s always best to refer to the product terms and conditions.

You can continue your ISA each tax year without the need to re-apply for a new account, subject to product terms and conditions. This means that you will be unable to subscribe to another cash ISA with The Cambridge during that tax year.

You can pay in cash and cheques and make debit card payments at any of our branches or you can transfer funds from an existing Cambridge Building Society account. You can also operate your account via post and make debit card payments over the phone.

If you prefer, we can help you set up a regular deposit, call the team on 0345 601 3344 or pop into branch. 

Any payments we receive that exceed the annual subscription limits will be returned to you by cheque.

You can withdraw cleared funds from your account at any time by using your passbook at any of our branches. You can withdraw up to £500 in cash and up to £250,000 by cheque. Please check the withdrawal arrangements for your chosen product.

 

Preparing for your Cambridge ISA

Before opening a Cambridge ISA, please ensure you read: the product specific and special terms and conditions relevant to the product you have chosen; and the separate ‘Terms and Conditions for Savers’ booklet.

These contain important information about your account and how it operates. For new customers, under regulations for prevention and detection of financial crime, we’ll need to verify your name and address. We use an electronic verification system to do this, however in certain cases we’ll need further proof of your identity.

 

You have 14 days to change your mind

If in the first 14 days of opening your account, you decide that the account you’ve chosen isn’t right for you, you can have your money back – without penalty. We’ll arrange to close the account and return your money or to switch your funds to another of our savings accounts.

We’ll pay you interest on the balance of your account up to the day before closure at the appropriate ISA rate. Your account won’t be classed as an ISA.

 

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a building society is unable to meet its financial obligations.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please ask at your nearest branch, email us at savings@cambridgebs.co.uk, refer to the FSCS website www.fscs.org.uk or call the FSCS on 020 7741 4100 or 0800 678 1100. Please note that only compensation queries should be directed to the FSCS.

 

Complaints

We’re committed to providing you with a first class customer service. However, there may be occasions when you feel you have cause for complaint. If so, please tell us about it straight away – and we’ll do all we can to put things right.

We’ll investigate your complaint thoroughly and aim to resolve it as quickly and amicably as possible.

Our complaints procedure can be found here.