ISAs: All about ISA Transfers

Cash ISA transfers

You may transfer ISA savings from an existing Cambridge Building Society ISA into a new ISA with The Cambridge. You can also transfer an ISA to The Cambridge from another provider. It’s important to read your product terms and conditions to check that transfers in from another ISA provider are allowed for your account type.

If you're searching for the best cash ISA transfer for your circumstances you probably already know that transferring your savings is a relatively simple process. However, the transfer must be carried out correctly or you risk losing the tax-efficient benefits you currently enjoy.

 

Maintain the tax status of your savings when making an ISA transfer

When transferring money you’ve invested in an ISA this current year to The Cambridge, you must transfer all of it. For previous years, you can choose to transfer all or part of your savings.

It is important to use the correct procedure and not withdraw the funds yourself. If you make the withdrawal, the funds will no longer be considered as tax-free savings and can only be reinvested into an ISA as part of your current or future annual ISA allowance.

It is important that you have read and understood all the terms and conditions for your chosen ISA product so you can be sure that that transfers in from another ISA provider are permitted on your account.

 

Three steps for a successful ISA transfer

Step 1 – Complete the relevant Transfer Request Form

Different products require different forms. Depending on your choice of ISA you will need either a ISA Transfer Request Form or a Stocks and Shares ISA Transfer Request Form – please download and fill out one of these forms.

The instructions are clear and simple to follow, but if you need help filling them in, why not visit one of our branches where a member of our team will be happy to help or contact us on 0345 601 3344 or thecambridge@cambridgebs.co.uk.

Step 2 – Send your form to The Cambridge or take it into a branch or store

Once your ISA Transfer Request Form is complete, send it to FREEPOST, THE CAMBRIDGE BUILDING SOCIETY (please use capital letters and there's no need to use a stamp).

Step 3 – We notify your existing provider and manage the whole process for you

Our team at The Cambridge will check your completed ISA Transfer Request Form and ensure all the necessary details are included. We will send the form to your current ISA provider and manage the whole transfer process on your behalf, from start to finish.

When the transfer is complete we'll send you formal notification.

Please note: ISA transfers should take no longer than 15 working days for a cash ISA and 30 working days for a stocks and shares ISA.

More information on the cash ISA transfer process can be found in the Building Societies Association’s guide.

If you have any queries about the process please contact us on 0345 601 3344.

 

You have 14 days to change your mind

If in the first 14 days of opening your account, you decide that the account you’ve chosen isn’t right for you, you can have your money back – without penalty. We’ll arrange to close the account and return your money or to switch your funds to another of our savings accounts.

We’ll pay you interest on the balance of your account up to the day before closure at the appropriate ISA rate. Your account won’t be classed as an ISA.

 

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a building society is unable to meet its financial obligations.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please ask at your nearest branch, email us at savings@cambridgebs.co.uk, refer to the FSCS website www.fscs.org.uk or call the FSCS on 020 7741 4100 or 0800 678 1100. Please note that only compensation queries should be directed to the FSCS.

 

Complaints

We’re committed to providing you with a first class customer service. However, there may be occasions when you feel you have cause for complaint. If so, please tell us about it straight away – and we’ll do all we can to put things right.

We’ll investigate your complaint thoroughly and aim to resolve it as quickly and amicably as possible.

Our complaints procedure can be found here.