Switching your mortgage deal online

If your existing mortgage deal with The Cambridge is coming to an end, you can switch to your next deal online.

Switching your mortgage online is quick and simple and can be done at a time that is convenient for you. You can switch online to a new deal with us without paying an early repayment charge up to 90 days before your existing deal ends if:

• You’re happy to choose your next mortgage deal, without receiving advice
• You aren’t looking to make any other changes to your mortgage, such as borrowing more money or changing the mortgage term
• You’ve received a letter or email from us, reminding you that your existing mortgage deal is coming to an end, with details of how to switch online. Not all mortgage accounts are eligible to switch online, please see below for those that aren't eligible

Please note: By choosing to switch online yourself, you won’t get the same Financial Conduct Authority protection as our advised service.

How to switch your mortgage deal online

Once you've received your letter or email, you that you can apply to switch to a new mortgage deal. All our switches take effect on the 1st of the month.

1. To get started and to confirm you’re eligible to switch online, you’ll just need to enter your:

• mortgage account number
• surname
• date of birth
• mortgage property post code

2. Once you’ve read and confirmed you’re happy with the Execution Only Declaration, select your next deal from the list of available mortgage deals.

3. If there are fees to pay on your chosen mortgage deal, you can either add these to the loan by ticking the box on the ‘Fee Information’ page or pay them via debit card when you submit your switch application.

4. Once you’ve selected your new mortgage deal and confirmed how you wish to pay any fees, you can continue to the mortgage offer. The offer will generate automatically, based on the next available switch date. You can view the offer document which will include your new monthly payment.

Important: The information in your offer document reflects your projected balance and term as at the date you've selected for the switch to complete. It’s only valid for the day it is produced, and if you decide to search for a new deal and create a new offer, this will supersede any previous offers.

5. If you’d like to change the start date of your new deal, simply select a new date from the dropdown list and click ‘Confirm Switch Date’. A new offer will generate based on your selected start date. 

You’ll need to tick to confirm you have read and understood your offer document before proceeding.

6. Before you submit your application, please make sure you’ve checked all the details and you’re happy to proceed. You will need to tick to confirm you have read and understood the Offer Acceptance Declaration.

If you need to make any changes, after you've submitted your switch, you'll need to contact us directly, at least 14 days prior to the switch date.

7. Once you have selected ‘Complete Mortgage Switch’, you’re all done. It’s that simple. We’ll write to you within five working days confirming your new mortgage deal and your new monthly payment. It’s as easy as that.

Some mortgages are a bit trickier than others

Not all mortgages are able to use the online switching tool, therefore, if you haven’t received an email or letter with the link to our online switching tool, you’ll need to book an appointment with one of our Mortgage Advisers or contact your Intermediary and they’ll be happy to find the right mortgage for you.

Here are some examples of the mortgages that cannot switch online:

• Mortgages with more than 1 part
• Shared Ownership, Shared Equity and Help to Buy
• Buy to Lets, Expats and Holiday Lets
• In arrears
• Loan to Value above 90%
• Has a term of less than five years

 

FAQS

How do I access the portal and log in?

If you’re able to switch online, details of the link will be within your maturity email or letter sent before your current deal ends.

 

What if I can’t find the email or letter?

Please give us a call on 0345 601 3344, so we can verify your account and resend you the link.

 

What information will I need to login?

Other than the portal link, just some basic personal information and your mortgage account number.

 

What happens if I get partway through and decide I want help?

If you need technical support, you can call us and we can guide you through the process. However, if you need help finding the right mortgage for you, you can talk to one of our friendly Mortgage Advisers. You can book an appointment here: cambridgebs.co.uk/appointment or call us on 0345 601 3344.

 

If I want time to think about my options, can I save my application and come back?

Yes, there is an option to save what you’ve done, and you can go back to it. However, it’s important to note there are timescale restrictions on when the switches can take place, based on your monthly payment date. Your available switch dates will be displayed in the portal.

Deals can also change and be withdrawn at any time. Once you’ve selected a deal and generated a mortgage offer, the offer is only valid for the day it is produced.